Know Who To Contact
You can open a support ticket in https://aerogaming.org/support/
1st Option: Find GM Zen In Mayaan server. They are in the poring market most of the time.
2nd Option: You can also talk to the GM in discord [https://discord.gg/su48qVj Discord.
3rd Option: Only use this option if this is something urgent, requires urgent action, or wants to talk to the admin privately. You can send him an e-mail at firstname.lastname@example.org