Frequently Ask Questions

These are the lists of commonly asked questions when trying to install our installer.

You should run our installer with Administrator rights and privilege when running the installation. Issues ( in-game ) are not covered in this topic.

Commonly Ask Questions:

Question: Why do I need aeRO Mini Client Installer?

Question: Why do I need aeRO Full Client Installer?

Question: I'm not sure what to download, what do I need to do?

Issue: While downloading the Installer, it stops unexpectedly and my download file gets corrupted.

Issue: I got an error that says "the download has been timed out."

Issue: I got an error that says "the archive is in unknown format or damaged.

Issue: I got an error that says "this file contains invalid data."

Issue: I cannot install aeRO and it just stop in the middle of installation (installation failed - error 11FD)

Issue: I installed the aeRO Mini Client Installer. but unable to lunch aeRO.exe.

Issue: Unable to open aeRO.exe after installing the aeRO Full Client Installer.

Issue: Missing gepard.dll