Know Who To Contact
You can open a support ticket in https://aerogaming.org/support/
1st. You can find GM Zen and GM Sangelo. In Mayaan server. They are in poring market most of the time.
You can also talk to the GM in discord [https://discord.gg/su48qVj Discord.
2nd. Something urgent? You can e-mail us at firstname.lastname@example.org